Understanding The CCM-to-CXM Evolution - WhatTheyThink2022-08-24
2020年3月11日 CXM: A New Market Ecosystem. Source: Aspire, The State of CCM-to-CXM Transformation, 2019. This evolution is creating an ecosystem in which any number of business solutions, including Customer Relationship Management (CRM), Enterprise Content Management (ECM), process automation, and more, are extended with a
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